Luxury Repair, Personalized Service—We’re Here for You.
At Novelty, we believe that excellence begins with connection. Whether you're looking for expert advice, need help with an order, or want to explore how we can care for your luxury goods, we’re just a message away.
From quick questions to custom repair consultations, our team is here to support you at every step of your Recycle, Repair & Reuse journey.
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No matter the question or request, you’ll reach a knowledgeable expert who truly understands the value of your treasured items.
Speak to a Repair Specialist
Call us: (416) 364-8878
Hours:
Mon–Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 4:00 PM
Sun: Closed
contact us
Speak to a Repair Specialist
119 Yonge Street, Toronto, ON M5C 1W4, Canada
Got a quick question about a repair?
Want to see our behind-the-scenes care process?
Let’s bring your favorites back to life, together.
Because every item has a story—and we’re here to help it continue.
Connect with Us Online
Got a quick question about a repair?
Want to see our behind-the-scenes care process?
Let’s connect on social!
Instagram DM: @noveltyshoerepair
Our team responds promptly to help guide you through services, pricing, or general questions.
Email Us Anytime
General Inquiries & Customer Service: [email protected]
Corporate Accounts & Billing: [email protected]
Press & Media: [email protected]
Event Collaborations: [email protected]
Partnerships: [email protected]
Ready for Your Estimate?
Let our Repair Wizard walk you through our services, get an instant estimate, and start your mail-in or pick-up order online.
👉 Get Started Now
Business & Corporate Services
We proudly support fashion houses, retailers, and luxury brands with high-quality, white-label repair solutions.
👉 Explore Corporate Services
Careers at Novelty
Passionate about craftsmanship and customer care?
We’d love to hear from you.
Explore openings on Indeed or send your resume to [email protected]
Accessibility Assistance
If you encounter any accessibility issues while using our website, please contact us at [email protected] or (416) 364-8878.
Include the page URL and a brief description of the issue so we can assist you promptly.
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