At Your Service
Luxury Care, Wherever You Are
At Novelty, we believe that caring for your luxury goods should be as refined, effortless, and personalized as the items themselves.
Whether you’re walking into one of our elegant locations in Toronto or connecting with us from across the globe, we bring world-class craftsmanship and customer care directly to you.
From start to finish, every step of your journey with us is designed to be seamless, transparent, and tailored to your needs.
Because true luxury isn’t just in what we repair,
it’s in how we serve you.
How We Serve You
We’ve created multiple service options to fit your lifestyle
no matterwhere you are in the world.
Mail-In Repair (Global)
Can’t visit us in person?
No problem.
Ship your items directly to our Toronto repair studio from anywhere in Canada or around the world.
Our team will take care of the rest—expert evaluation, luxury repair, and safe return.
Local Pick-Up
(GTA & Ontario)
Luxury care, delivered to
your doorstep.
Live in Toronto or
surrounding areas?
Schedule a pick-up, and we’ll collect your items right from your home or office.
Choose our on-demand option for same-day
service in select areas.
Drop-Off Repair
(In-Person Service)
Experience our unmatched service and craftsmanship
in person.
Visit us at any of our Toronto locations to speak directly with our leather and shoe experts.
We’ll provide a personal evaluation and walk you through our process, ensuring your item receives exactly what it needs.
Virtual Repair Consultations
Get expert advice without
leaving home.
Have a question about a repair, customization, or product care?
Schedule a Repair or chat with one of our specialists. Perfect for clients who want guidance before sending in their item.
Worldwide
Delivery Service
We bring luxury back to
your doorstep.
Once your item is beautifully restored, we ship it back to you—anywhere in the world. For clients in Toronto and Ontario, we also offer local delivery of completed items.
Need a Service Estimate?
Use our intuitive Repair Wizard to get a personalized quote, browse our service options, and start your order online—whether formail-in, drop-off, or pick-up.
It’s never been easier to
restore the luxury you love.
Still Have Questions?
We’re happy to help. Reach out to our
knowledgeable customer care team via:
Phone
Live Chat
Video Consultation
in Person Visit
When you contact us, we’ll make sure the right expert is
there to guide you—whether your question is technical,
logistical, or all about style.
why clients
choose novelty
Convenience from Anywhere
Old-World Craftsmanship Meets Modern Service
Eco-Friendly & Elegant Repair Options
Trusted by Luxury Fashion Houses
Exceptional Service at Every Touchpoint
Your luxury goods
tell a story.
Let us help you write the next chapter,
with care, precision, and timeless craftsmanship.
Terms of Service
Please make sure to review our Terms of Service.
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