At Your Service

Luxury Care, Wherever You Are

At Novelty, we believe that caring for your luxury goods should be as refined, effortless, and personalized as the items themselves.

Whether you’re walking into one of our elegant locations in Toronto or connecting with us from across the globe, we bring world-class craftsmanship and customer care directly to you. From start to finish, every step of your journey with us is designed to be seamless, transparent, and tailored to your needs.

Because true luxury isn’t just in what we repair,

it’s in how we serve you.

How We Serve You

We’ve created multiple service options to fit your lifestyle—no matter

where you are in the world.

Mail-In Repair (Global)

Anywhere you are,

your repairs are just a box away.

Can’t visit us in person? No problem.

Ship your items directly to our Toronto repair studio from anywhere in Canada or around the world. Our team will take care of the rest—expert evaluation, luxury repair, and safe return.

Local Pick-Up (GTA & Ontario)

Luxury care, delivered to your doorstep.

Live in Toronto or surrounding areas?

Schedule a pick-up, and we’ll collect your items right from your home or office. Choose our on-demand option for same-day service in select areas.

Drop-Off Repair (In-Person Service)

Experience our unmatched service and craftsmanship in person.

Visit us at any of our Toronto locations to speak directly with our leather and shoe experts.

We’ll provide a personal evaluation and walk you through our process, ensuring your item receives exactly what it needs.

Virtual Repair Consultations

Get expert advice without leaving home.

Have a question about a repair, customization, or product care? Book a live video chat with one of our specialists. Perfect for clients who want guidance before sending in their item.

Worldwide Delivery Service

We bring luxury back to your doorstep.

Once your item is beautifully restored, we ship it back to you—anywhere in the world. For clients in Toronto and Ontario, we also offer local delivery of completed items.

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Modern convenience meets classic craftsmanship.

Track your repair status in real time and securely make payments through our user-friendly online portal. Because transparency and ease matter as much as quality.